Limited pilot
Support and Contact
ScopeHand pilot users can get help through the support contact shared during pilot onboarding.
Get help
Contact the ScopeHand team through the support contact provided during your pilot onboarding. Include a short description of the problem and what you were trying to do, but do not send passwords or private customer links.
Account or access problems
Report sign-in, verification, password-reset, or suspected unauthorized-access problems through your pilot support contact. Include the email address used for the contractor account, but never include the password.
Data or account deletion
Use the same pilot support contact to request deletion of an account or associated data. ScopeHand may need to verify the requester and clarify the scope before acting. Data removed from active systems may remain in recovery backups until those backups expire through normal operations.
Security or privacy concerns
Report suspected security issues, unintended access, or privacy concerns promptly through your pilot support contact. Do not include passwords, public-link tokens, or unnecessary customer information in the initial report.